Aftercare

We pride ourselves on our sales aftercare.  While we might not be able to solve every problem, we will certainly make every effort to address any issues that may arise.

It is important to remember that tiles are an asthetic finish on a wall and floor.  If the walls or floor beneath have problems, then tiles cannot remedy them.  A tile can only crack because of something that happens above it or below it. 

If something heavy is dropped from above then a crack, or chip will appear in the tile.  Generally when this happens, the damaged tile can be removed and replaced.  This can happen at any time over the lifetime of the tile and therefore it is recommended that when new tiles are laid, a number are kept as spares in case of any problems in the future.  This ensures that you have the tile required, and that it is the same shade and calibre as the existing tiles.  Saving a few spares could save you the bother and expense of having to replace an entire floor. 

If the crack in a tile is caused by something that has happened below, then unfortunately this can sometimes be more problematic.  A crack from below the tile is generally caused due to movement of the surface beneath.  This can be movement due to settlement of a new screed or movement of a wooden floor.  We supply many products to prevent this happening such as a matting that can be laid between the surface and the tiles, also flexible adhesives and grouts.  Unfortunately, while this will certainly prevent most cracks caused through movement, there is the odd occasion when all preventative methods fail.

Occasionally tiles fall off walls or lift from floors.  Again this is not a fault in the tile, but is caused by the surface beneath.  For example, if there has been a leak in a bathroom, the water will expand the wall surface and then contract when it dries out.  This movement will often result in the adhesive no longer being able to attach the tile to the surface, and so it will come loose and fall off.

Our sales team are able to advise on preventative methods and preparation of the surface area before tiles are attached, and the recommended products to use.